Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied, we offer the following returns and refunds policy:

  • ReturnsWe do not accept returns.
  • ExchangesWe do not offer exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the desired item.
  • Damaged or Defective ItemsIf you receive a damaged or defective item, please contact us at +91 86978 38394 within 2 days of receiving the item. We will arrange for an exchange, at our discretion.
  • Return Shipping AddressCitrine - The Multi Designer Store, Uniworth Center, 70A, Shakespeare Sarani Rd, Elgin, Kolkata, West Bengal 700017
  • Contact InformationIf you have any questions or comments about our returns and refunds policy, please contact us at +91 86978 38394.
  • Changes to this PolicyWe reserve the right to modify this policy at any time, without notice, by updating this page. Your continued use of our website following such modifications constitutes your acceptance of the revised policy.
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Points : Get rewared on every purchase!

Our Points & Reward Policy

Manhar to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. We also value our customers and their requirements, and we put our best efforts to enhance customer experience and satisfaction.

As a policy, we do not offer returns or exchanges on products that are delivered in the right condition as per the order placed. However, if the product is wrongfully delivered (the product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending a full refund or re-fulfilling your order or any other appropriate resolution from our side.

The product should be returned in original packing without any damage or any kind of tampering, should be well packed to avoid any damage in transit.

Several types of goods are exempt from being returned. Any product related to religious / worship idols, Beauty products, Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

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